CUSTOMER SERVICE CENTER PHU MY HUNG CORPORATION

The Phu My Hung’s Customer Service Center has been established with the customer in mind; therefore, responding immediately to customer requests is one of the important ways Phu My Hung Corporation provides the customer efficient service. Because the telephone is the most common method that customers use to contact us, the Company has placed a significant amount of resources in continually improving its call-handling ability. This is best illustrated through the creation of the Customer Service Center with a motivated and knowledgeable team.

Convenient location for best services

The Phu My Hung’s Customer Service Center is located at H.8 land parcel in Hillview District of Phu My Hung New City Center and is staffed with the skilled Customer Service Representatives to readily respond to customer inquiries. This 7 day a week operation can help the residents with all occurring matters when they settle down in Phu My Hung homes.

“One-stop” operation for the benefits of residents

CustomerService Centerto receive; handle any problems arisen from residents and to maintain the communally civilized lifestyle for the entire city area. To perform these two activities at the same time, the Customer service center established a “one-door” management model selectively copied from house management models in advanced countries to make it familiar with Vietnamese customs and habits.

One advantage of Phu My Hung New City area’s this unique management model is a “one-door” policy through the Customer Service Center to help residents save time and. From this center, residents can get information to solve any arisen daily problems.

“One-stop” operation for the benefits of residents

Customer Service Center Values

- Pursue excellent customer service
- Treat every customer request as if it were our own
- Respond with fairness and safety in mind
- Encourage the acquisition of knowledge

Taking care of the residents’ smallest concerns

In Phu My hung new city area, the “oldest” district up to now is 8 “years”, and the latest is 2 months. It is because this city is newly built; thus it is normal that new residents are unfamiliar with some common administrative procedures. In other areas, when demanding about electricity, water, phone services, residents have to contact with relevant organizations. However, in Phu My Hung new city area, residents can do it all at this Customer Service Centre. New residents shall be guided to complete procedures of Tel, cable TV services, to contact with Work department to get water – electricity supply to serve the construction (for those who buy land and build themselves), not to mention authority related problems in performing some common legal procedures when moving into a new residence like family register and birth registration. Our center has lawyers to consult to help residents understand and complete those procedures quickly. Besides, our center works with the local authority to open the police station of Tan Phong and Tan Phu ward in the area of Phu My Hung City to quickly solve any possible problems for residents.

Taking care of the residents’ smallest concerns

Flexible and professional performance

To operate more effectively and closely, our center also organizes a service staff network at each area to listen directly to residents, to help them solve any problems at once or forward information to any relevant units in the Customer Service Center or any departments in the corporation. For instance, when having some problems with public facilities like drainage congestion, faulty water pipes or any problems from other residents, the person can report it to our center staff at the area or call our hot line (0903.600.919 - Mr. Thuan) for help.

Forming a communally cultural lifestyle in a civilized city

In addition, our customer service center has tried to form a communally cultural lifestyle for over 12.000 existing residents, to help them live a civilized lifestyle and humane community. Tortuous alleys and bad sanitary conditions do not exist in Phu My Hung City area. When signing a house-buying contract, customers shall sign on an appendix to comply with “residential regulations” and “construction regulated standards” which regards to what should and should not be done in order to help residents understand and follow the new cultural lifestyle. For examples, residents are not allowed to expand their usage area, to change the landscape outside their house to avoid affecting the landscape of the whole area; for those who buy land to build by themselves, the design drawing shall be approved for construction-regulated standards like front and rear setback, floors, tile colors, outside wall paint color. Regulations from “Residential regulations” shall partially help residents and Phu My Hung Corp. build a communal lifestyle in an organized, methodical and self-conscious way for mutual benefits of a civilized and modern city.

Improving the spiritual life through a series of cultural, sport and artistic activities

On public occasions like Lunar New Year, Christmas Eve, you may be attracted to our Phu My Hung New City area by various entertaining activities, especially held for local residents like cooking contest, music show, storytelling, literature writing and children painting.

Those activities help to uplift our residents’ spiritual life, and to develop a community connected with residents through friendly and neighboring relationship.

“Just love our home” is a slogan at which our Phu My Hung Corp. aims to improve the quality of city life space. Thus, our center’s motto is “to focus on customers on the basic of the target of striving from residents’ satisfaction.”

Assigned teams for effective services

To apply the “one-door” policy, the Customer Service Center is organized in functional teams to provide the professional services:

1. Reception team: receiving and sending resident’s opinions to concerned team, dept. to solve, answering resident’s questions, giving guidance on application procedures for telephone, internet, cable TV, water ...

2. Handover Land – House Team: carrying out the handover land-house, giving guidance on Interior Decoration procedure, following and inspecting decorating process, construction at the self-construction. Accepting the decoration and construction area.

3. Residential service Team: handling directly any risen problems in the complex and contacting any specialized unit to get help timely. Organizing cultural and sport events on Christmas, Lunar year and national holiday occasions

4. Cashier Team: collecting fees: water, gas, management fee...

5. Maintenance Team: Helping to fix electricity, water problems and maintaining public facilities

6. Repair Team: repairing the resident’s requests, all equipments, items out of warranty.

7. Equipment Team: repairing, maintaining all equipments in order to ensure the operation.

Handover Garden Court 1 apartments to Customers

In 2000, Phu My Hung Corporation developed the first urban included My An Complex, My Canh Complex and My Hung Complex. Due to serve hand over house task and repair under warranty, Board of Director decide to assign some staff working for after sales services, beginning with only 1-2 employees. Customer Service Center has been through some dramatic changes to become what it is today.

From 2001 to 2004, this was strong development period of Phu My Hung Corporation constructions. Following to this development, more and more management tasks had and there was demand to expand after sales organization, “after sales team” was established wand operated with 30 employees. In that time, hand over house and land task and repair under warranty task were still main duties.

In 2006, Phu My Hung Corporation coordinated with Zhong Hai Property Management Company and applied Zhong Hai management process. Our management has been built step by step and systematically. In addition, we underwent our final change in name to become Customer Service Center. Besides after sales task had before such as hand over house and land task, repair under warranty, we cooperate with security team, landscape team, sanitation team to improve our services and to continue to keep Phu My Hung New Urban environment. The end of 2006, the number of employees increased remarkable and achieved 250 people.

In 2007, Customer Service Center assisted citizens to established Management Committee in some complexes. Besides founding Sky Garden Service Center to manage Sky Garden to become model complex of property management, Customer Service Center decided to form elevator team - support to repair and maintain elevator - and repair of charge team - repair articles over warranty in order to supply service standard more professionally and timely.

Onward the future, we will continue to maintain enthusiasm and heartfelt mode of service, moreover, by the experience of managing complex, we hope to improve cooperation with Management Committee and authorities, build valuable living standard for Phu My Hung New Urban.

SKY GARDEN SERVICE CENTER

1. History:

Sky Garden Service Center was established in May, 2006 and responsible for receiving and feedback Sky Garden Complex resident’s complaint. It operates under Zhong Hai Property Management Company consultant.

2. Duties:

- Maintain security and guarantee fire safety.
- Maintain good-looking appearance and fresh environment of complex
- Maintain and guarantee public facilities of complex to operate well
- Manage interior decoration
- Solve resident’s complaint
- Provide services having of charge to improve standards of service

3. Framework of organization:

- Security guards: 34 staffs
- Maintenance team: 8 staffs
- Landscape team: 5 staffs
- Administration and management staff: 10 staffs
Total: 57 staffs

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